Mujer Bienestar MALIN

SENIOR IMPLEMENTATION MANAGER, My Bodee Scan – Richardson, TX

• Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.

• Evaluated and defined internal and customer needs, implementing processes to address requirements. Organized project implementation resources and leveraged expertise to assist organizational rollout. Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.

• Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.

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Wellness Manager - Cisco Systems, Plus One / Optum – Richardson, TX

• On-site corporate facility Cisco System in Richardson, TX with remote programming in Austin, TX and OKC, OK Drove year-over-year business growth (25%) while leading operations, strategic vision and long-range planning.

• Developed supply and equipment maintenance process and coordinated with facility management when necessary Developed and fostered cross-functional relationships with client's business units to provide short and long term consistent wellness programming.

• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Initiated key partnership with suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

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FITNESS MANAGER, ABC Health And Fitness – Richardson, United States

• Managed strategic development and implementation of preventive health and wellness programs. Managed fitness centers, recreation facilities, and wellness programs with safety emphasis.

• Enhance operations and financial success through effective staffing, strong training, adherence to safety regulations, and well-timed customer service.

• Developed short-term and long-term strategic Key Performance Indicators (KPIs) that secured quality assurance programs Drove business development and customer acquisition which netted a 35% gain of customer engagement.

• Fostered positive and engaging environment for a team of 25.

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PROGRAM MANAGER , Verizon Corporation – Dallas, TX

• Interacted with customers and clients to identify business needs and requirements.

• Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.

• Implemented and executed over 175 new North America Interchangeable Numbering Plan Area (area codes) for over eight million numbers per area code.

• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments e.g. Operations, Testers, and Business Development.

• Participated in LEAN and Six Sigma events and routinely looked for processes to apply LEAN concepts. Implemented Integrating & Automation Services (I.A.S.) Applications / Director Partnership Program used as quality checks to measure the planning and development outcome against the original user requirements and expectations.

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